FAQ

Q: What does my pass include? (e.g. Polar Express – Penguin Encounter)

A: Your pass includes the following:

  • Snow Park access
  • Zorb Ball
  • Tubing Run/ Bobsled
  • Unlimited Chairlift Ride
  • Free Full Day Parking
  • Locker
  • 40 minutes up-close and personal session with your own Peng-friend (meet at least 2 snow penguins + underwater viewing) 

Q: How long is the penguin encounter?

A: Duration of the encounter as follows:

  • Peng-friend Encounter (Regular) – 40 minutes
  • Exclusive Peng-friend Encounter (limited availability) – 1 hour 15 minutes
  • Ultimate Peng-friend Encounter (limited availability) – 1 hour 30 minutes 

Q: Can I bring my camera and take photos with the penguins?

A: Unfortunately we do not allow our guests to carry and use personal mobile phone or camera inside the premises. Although we have professional photographers who will take pictures of guests’ experience during the encounter with penguins and can be purchased at Digi Photo shop on the same day. A locker will also be provided to our guests to keep their belongings.

 

Q: My children would like to see the penguins, but I’m not joining them. Is there an age limit?

A: Yes, children 2 years old and above are only allowed to enter Ski Dubai with an adult supervision.

 

Q: If I buy the penguin encounter ticket, what time do I have to be in Ski Dubai?

A: To avoid missing the encounter, the guest should arrive at Ski Dubai 45 minutes prior to the booking time and must proceed to the penguin meeting point after collecting the pass from the ticketing counter.

 

Q: Are you going to provide clothing? (e.g. snow fun passes)

A: Yes, we will provide the necessary clothing such as jacket, trouser, boots, socks, fleece gloves and helmet for children.

 

Q: Are you going to provide clothing? (e.g. slope passes)

A: Yes, we will provide the necessary clothing such as jacket, trouser, boots, socks, ski equipment except gloves and hats. Guests are always welcome to visit our retail shop "Snow Pro" to buy these items.

 

Q: Today, I’m trying to book for a penguin encounter on your website but it seems that nothing is available. Why?

A: Unfortunately, booking for a penguin encounter should be made at least 24 hours in advance. Guests could also go directly at Ski Dubai ticketing counter and book for a penguin encounter depending on the availability. 

 

Q: My baby and I would like to visit Ski Dubai. Is my baby free of charge?

A: Children 2 years old and above are only allowed to enter Ski Dubai with an adult supervision and yes, they also have to pay the ticket to enter.

 

Q: I have an Entertainer voucher, but there’s no option on your website to book a ticket using this voucher. How would I avail this promotion?

A: Unfortunately, guests could only avail the promotion upon presenting Entertainer voucher or Entertainer App at Ski Dubai ticketing counter.